Navigating community expectations is often complex, but it can be simple.

Empower your customers to get the assistance they need in their first interaction with our transformative Google to Outcome difference. With a simple Google search, customers can quickly get the information they need which can increase digital interactions between 20 - 40%.

Enhance customer satisfaction with a superior online experience that is easy-to-use and intuitive, including streamlined and guided journeys, self-service information and request raising for your community. Ensure customers have the right information available to them when they need it.

Improve team morale and streamline customer service activities with a tailor-made workspace for your customer service team for easy access to information through knowledge articles and snapshots of customer information. Easily log customer interactions for future reference and reporting.

Reduce customer service calls and shorten call times by an average 90 secs a call and reduce customer service training by approximately 60% per year with this easy-to-use solution helping move customers to self-service for a great digital experience.

Provide your community with a compelling customer experience and make life simple for your council with an end-to-end solution that natively integrates with TechnologyOne’s OneCouncil ERP solution eliminating the need for expensive integration project expenses and ongoing IT support.

Your organisation will be at the forefront of innovation with continual and automatic upgrades and releases all covered by one annual fee.

The highest security and privacy measures and scalability for future growth. Trusted by top Australian and New Zealand governments, authorities, businesses and education providers, our stringent cyber security safeguards data and protects your systems.