Burdekin Shire Council

As part of Burdekin Shire Council’s ongoing development of its strategic management plan, the Council requested for TechnologyOne to implement and provide training for the Customer Request module of TechnologyOne’s Property & Rating solution.

The Customer Request module presented key features and benefits required by the Council including; document generation, event workflow to record core decisions throughout the lifecycle of each request and clocks to calculate completion targets and determine completion.

The Customer Request module links requests to financial accounts, such as boat ramps or main roads and this is where integration with Council’s existing TechnologyOne Property & Rating and TechnologyOne ECM solutions presented real benefits.

Since implementation, the Customer Request system tracks the progress of all customer requests provides up to date information to customers and staff.

For example, if a customer requests information about plumbing or water services, the Customer Service Centre can now deliver instant online information thereby improving business processes for the Council. The implementation of TechnologyOne’s Customer Request Module went seamlessly, integrating with Burdekin Shire’s existing TechnologyOne Property & Rating solution.

Burdekin Shire Council required the new solution to provide comprehensive audit/history trails as well as user-defined audit trail reports. This would enable Burdekin Shire Council to meet the statutory audit requirements of local authorities. The successful tender was required to provide a full rollback feature for transaction and processing whilst also providing updates in the event of any system malfunction or disruption.

TechnologyOne Property & Rating went live in 2004 and integrated with the Council’s geographical information system and simultaneously integrated new application modules across the organisation, modules for rates, water billing, animals and debtors were also converted.

In July 2005 TechnologyOne Financials was implemented giving enterprise wide control and integration of financial information to deliver improved strategic decision making processes. The one integrated solution has delivered a reduction of data entry and improved paper trails and this has enabled the Council to improve access to information and streamline business processes.

By utilising TechnologyOne Property & Rating functionality, the Council can focus on maximising customer satisfaction, providing timely and relevant information to customers. The Rules Module enables Council to easily define a building and application system, tailored to its exact requirements, efficiently processing building and development applications.